Last Updated: July 2, 2021
Return Policy
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://pnwcharm.com/index.php/terms-and-conditions/.
Order Cancellations
Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Returns
Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. The item must be post marked or hand delivered within this 30-day timeframe. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: discounted or sale items, gift cards, and personalized/customized items after the digital confirmation. These items are not eligible for return, refund, or exchange. Once Personalized/ customized items are ordered the designer will email a digital mock-up of the personalized/ customized item. This mock-up will be confirmed by the buyer before its creation via e-mail. Once created the personalized/customized item is no longer eligible for a return, refund, or exchange.
Shipping
To initiate a return, please email us at pnwcharmllc@gmail.com. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at 10251 Ridge Pl, Sedro Woolley, WA, 98284.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.
